Our office is open 9am – 5pm Monday – Friday and Saturday from9am – 12pm. There is an answer machine available outside of these hours.
You will be given an approximate time slot – 9am-12pm, 12pm-3pm, 3pm-5pm. We will endeavour to be on time to each appointment, however please be patient as previous jobs, traffic etc can delay the sweeps time of arrival.
Before we arrive to sweep the chimney please take the following into consideration:
Please remove any items around the mantelpiece and hearth and any un burnt fuel on the fire.
Please ensure that your fire has not been used for 24 hours as we cannot sweep a fire that is still warm.
We will cover the fire place with a heavy duty sheet and use soot cloths to retain the soot behind.
Dust sheets are also used in the area where the sweep is working, however light furnishings or anything of particular value should be covered or removed.
When an appointment with one of our chimney sweeps has been confirmed, he has allocated the time and driven to your property. If work cannot be undertaken for whatever reason he is entitled to charge a fee to cover his time and petrol.